All products of Tian Yuan Xiang are fresh food. Goods that has been sold are not refundable, and please store in freezers as soon as possible.

   Returns and exchanges can be satisfied as following：

1. Products are faulty or incorrect

a. Purchase or pick up at shop

  According to the product list on receipt, if it is different from your order, please make contact with Missy Q to exchange for you within three days when you received the product.

b. Deliver to home

  According to the product list of website or receipt, if it is different from your order, please make contact with Missy Q to exchange for you within three days when you received the product.

2. Inner package damaged

Please take damaged product photos and provide them to Missy Q to return or exchange for you within three days when you received the product.

3. Negligence during delivery（For instance, the damaged package results in the leak of Concentrated Chicken Essence, Concentrated Chicken Essence thaws out）

Please take three photos of the products as following conditions:

a) Outer package with booking note and affected part.

b) Inner package (the orange box) and affected part

c) Affected product (Concentrated Chicken Essence) and affected part

Then, please contact Missy Q to return or exchange for you within three days when you received the product.

Returns and exchanges can be satisfied as following：

1.The same conditions as “Order away from shop”已出門貨物」

Please make requests to Missy Q to deal with your demand.

2.The package is damaged or unpacked when you are unwitting.

Please make requests to Missy Q to deal with your demand.

3.Exchange or additional purchase

Please make requests to Missy Q to deal with your demand.

Note：Under promotion period, it should base on the activity policy at that time to exchange or additional purchase products.

The returns and exchanges are untenable as following conditions.

1. After receiving the products, it should be stored into freezers in case it deteriorates.

The service of returns and exchanges is not provided at inappropriate preservation of products individually.

2. The package is damaged or unpacked when you are unwitting after products leave shop

Please check the package condition at shop. The service of returns and exchanges is not provided because of the damage of package after you left the shop.

3. The product is faulty or incorrect after three days from receiving day.

Please make sure the product is correct when you received it. The service of returns and exchanges is not provided after three days from receiving day.

4. The damage of inner package being discovered after three days from receiving day.

Please make sure the inner package is well when you received it. The service of returns and exchanges is not provided after three days from receiving day.

5. Free gift

Free gift is not refundable and not redeemable for cash or discount.

6. Wrong flavor/ not suitable

The service of returns and exchanges is not provided at subjective conditions.。

7. Different tastes

The sense of taste will be affected by different diet habit, weather and individual health condition. Additionally, the chicken we used to make Concentrated Chicken Essence is natural keeping which makes the appetite and physical activity level of each chicken different. The cultivation of natural keeping chicken is also affected by weather and season, so it is normal that the texture of meat and flavor differs from every chicken. Unlike the collective cultivation, the natural keeping chicken is healthier and more valuable. Hence, “different tastes” may not be considered available for return and exchange policy.